About BSI

BSI (British Standards Institution) is one of the world's most trusted institutions, setting standards and norms for quality management (ISO 9001) and product certification (Kitemark™). The company also provides training and consultancy in these areas. BSI tradition dates back to 1901. It operates under a Royal Prerogative, granted to organizations acting in the public interest. BSI's clients include major global corporations, governments, and local businesses in 193 countries.

BSI plays an essential role in ensuring safety, compliance, sustainability, and reliability across industries such as manufacturing, energy, healthcare, government, transportation, food, and more. It is considered the world's leading institution for standardization and normalization.

What BSI needed

BSI needed to automate the process of assigning auditors to clients looking for audit services. At the moment, the company performed this task manually, which required a lot of time and resources.

BSI required an experienced software development partner who could deliver an end-to-end application, from business analysis and UX design to architecture and implementation. They chose Brainhub because we offered them all these competencies in one small, battle-tested, full-stack team consisting of a project manager, a business analyst, a UX designer, and two software engineers.

Project Goals

• Define the product vision through a discovery workshop.
• Conduct a scope of MVP that will verify the hypothesis.
• End-to-end development of application MVP, including UX and deployment.
• Proving that manual labor can be reduced by automating the process of connecting auditors and clients. 

What we did for the Client

Discovery Workshop

There is no better way to start a project faster and smoother, minimizing the risk of missing a business opportunity, than a discovery workshop. At the beginning of the collaboration, we gathered all available information on the project from BSI, and then together, we defined the product vision and the scope of the MVP we were to deliver. The workshop was attended by BSI stakeholders and the Brainhub project team, so we could explore all perspectives and build the groundwork for further collaboration. 

MVP: end-to-end delivery 

Features to boost efficiency

We provided BSI with a web app to automate the auditors' assignment to clients. Our team covered business analysis, UX design, architecture, development, and implementation. The software allows BSI to enter the client's audit demand characteristics into the system. Then, it automatically selects professionals from the available cadre with the right skillset and matches them with the right clients, considering requirements, logistics, availability, and competence. The application has replaced the previous manual work and has significantly reduced the time needed to complete such a task. 

Scope to validate the business concept

BSI's main goal at this project stage was to validate the business concept, not to build a full-scale app. We delivered a scalable, robust MVP, providing a firm foundation for further development. The Brainhub team focused on cost and scope efficiency. We defined the minimum functionality needed to prove the hypothesis and added only those features justified by business objectives. BSI also received ideas for further app development and an outline of a future roadmap.

A partnership that works

Speaking of the project, the quality of the relationship cannot be forgotten. Working with BSI, we feel a cooperative atmosphere and mutual trust. The client appreciates us for being independent and proactive, while we greatly value BSI's matter-of-factness in defining goals and expectations. The project has also assured us that our approach to delivery and project governance, based on tight control over scope, budget, timeline, and risks, is efficient and adaptable.

Automation for efficiency 

BSI wanted to improve the productivity of their team by automating the process of assigning auditors to their clients. They had the vision, we had the right skillset. Together, we developed a solid, scalable MVP of a web application, with intuitive UX and functionalities justified by business analysis. All this within the estimated scope, time, and budget. BSI confirmed its product concept, while we confirmed the effectiveness of our delivery process. The foundations for future scaling have been set.